Use Duo Mobile to scan the application's QR code shown on your screen. Scan the QR code with your camera to add the account.

If the new account you want to add shows you a QR code to scan with an authenticator app, tap Use QR code from Duo Mobile's Add account list.Open Duo Mobile and tap Add in the upper right of your accounts list to go to the account type selector. When configuring the authenticator app in your application you'll usually be shown a QR code to scan.Ignore any mentions of Google Authenticator or other mobile applications - you'll be using Duo Mobile instead.

Follow the instructions to turn on two-factor authentication (sometimes called two-step verification) for your account using an authenticator app.Install Duo Mobile for iPhone/iOS or Android.If you become locked out of those services and don't have a backup of your accounts in Duo Mobile, you'll need to contact the support team for that application or perform the account recovery process for each of those third-party applications.īe sure to save any recovery information given to you by the application when you set up two-factor authentication in a secure place, and enable account backup and restore in Duo Mobile if you set it up to generate passcodes for logging into these applications. Duo Support cannot assist with account recovery or reset your Duo Restore password. There is no need to sign-up for an organizational account on duo.com if you only want to protect your personal accounts.ĭuo does not have access to your third-party accounts, account credentials, or recovery codes. Use Duo Mobile to generate these passcodes, and keep all your accounts in one app. Some online services and web applications, like Instagram, Facebook, and Snapchat, let you protect your account with a mobile-generated passcode.

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